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Getting Started: Creating an Account
1. Click on the Register link located at the right of the Ecutool logo homepage.

 

2. Under the heading Member registration enter your user name, email address, living address and choose your country, telephone and create your password.

 

3. Click Continue to complete your account setup.


 

Adding Items to Your Shopping Cart:
To purchase items from our site, you need to place them in your electronic shopping cart. Please follow the steps listed below.

1. Once you find an item that you would like to purchase, click the Add to Cart button on the items product.

 

2. To continue shopping, click the Continue Shopping button located in your shopping cart.

 

3. Want to buy multiple quantities of an item in your Shopping Cart? Change the Qty of the item you would like to change and then click Update.

 

4. When you are finished shopping, click the Checkout button located in your shopping cart.

 

5. fill in all the details required properly, and then click continue to finish the order.

 

6. Click paypal buy now button to pay the order.


Member and Non-Member
You may decide to check out with a registered member, or a non-member as you like. A member may have the following advantages:
* A member can apply for updating his member grade and to get more price discount.
* A member can login in his member center and check his orders.
* A member can post after-sales service problems in his member center.

Online Checkout
You can purchase items and make payment online in this site safely via your PayPal account or your international credit card.


PayPal Information
We are happy to accept PayPal for purchases made at Ecutool.com.
To make a purchase using Paypal, select the PayPal payment option during checkout.
When you make a purchase using PayPal, after you choose shipping method and other information, click Paypal button, you are momentarily connected to the PayPal web site and Pay.


How to View Your Order History
1. Login to your account.
2. Click the My Order link under the My Account page.
3. Click the Order Number link you wish to view for order details.
4. From the Order Status page, you may Track your order if the order has shipped.
5. click UNPAID button to pay off the order, or click Edit button to modify your unpaid order.


Finding a Specific Item
Tips for Searching.
We have a great search feature that makes finding exactly what you are looking for a breeze!

Follow the steps below to perform a search:
1. Go to the Ecutool.com homepage.
2. In the search box at the top center of the screen, choose the categories, and sub-categories, or type in Keyword the name of the product you are searching for (such as "SKP-900")
3. Click on the Search button.
4. We will display the items that match the words you searched for.


Live Chat
When you open our website, a chat table will jump out. You can choose Chat Now or Chat Later.

 

Another method to chat with customer service is click the Blue square on the left side of the web, when it is shown customer service online.


Question process system
As a member, you could login to your account and post your question to our question process system. We will have specific technical support to deal with it.


Remote Support
Located at the bottom of About US page, click Remote support icon:

 

Pop up download window, click save button to download the remote support software to your computer.

 

Download the Teamviewer QS TeamViewer software in computer:


 

Double click the TeamviewerQS TeamViewer software, you will see the ID and password in several seconds:

Please send us the ID and password, we will connect to your computer for remote support (keep the teamviewer and computer running).

 

Visit ecutool.com Via Your Smart Phone:


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